* Cooling off period: The “cooling off” period is a period you have as an online consumer in which to make up your mind if you want the goods or not. By law, you have seven working days from the date of receipt of the goods in which you can cancel the contract. If you want to use this opportunity to cancel your order, please be sure you notifie us by email within 7 days after reception of the goods, including the orderinformation, ordercode and invoicenumber. Once agreed upon by us, we will send you the instructions how to return the goods, which has to be done within 5 workingdays after you received our ok by email. Once we received these goods back from you, we will refund the orderamount, excl. all shipment expenses, as they reflect on our invoice and/or made by you to return the goods.
Unless there is an agreement between the supplier and the consumer, the right to cancel via the “cooling-off” period does not apply to:
Audio/video recordings when unsealed/opened by the consumer.
You should take good care of the products until such time as you decide whether you want them or not. Goods returned under the “cooling-off” period should be in a reasonable condition and should not have been abused by the consumer. If any clothing goods have been used, washed or damaged, they will NOT be accepted to return, and NO refund will be done.
* Privacy Notice: All personal info which we receive from you before, during or after placing (an) order(s), will be handled strictly confident and only for GSR Music.
* Communication: we try to reply as soon as we can, and mostly within 24 hours. However, it can be possible that we are not in the office because of "outdoor" obligations such as touring and or festival participation. In such situation our reply can take upto 5 days. If this is too long for you, you can always call (+49)(0)2163 499 7194
If at any times there are complaints or whatever about the order; email us please... we are there to solve the problems. Keeping the dialogue between you and us going, leads always to a satisfying solution.
The GSR Music team!