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Conditions of Use

ORDER INFO:

Name: GSR Entertainment
Address: An de Beek 32 - 1 OG
Zipcode & City: 41372 Niederkrüchten - Elmpt
country: Germany

email: gsrmusic.hq@gmail.com
tel. office: (+49)(0)2163 499 7194

VAT nr: DE 285 242 921Use SKYPE: gsrmusic

* please use the online order facility to place your order.
* if at any moment it seems impossible to place your order via the online order facility, send us an email to: the GSR Music HQ, incl. your name, address and phone number.
* No orders will be send without a full pre-payment
* if you choose to pay by Paypal, be sure to ad 4% to the total amount, incl. shipment.
* If, due by unforeseen circumstances, we aren't able to send you the complete order, after reception of your payment, we will send the missing goodies as soon as they are back in stock on our expenses. If at any time before shipping you wish to cancel the missing goodies, you just have to notify us by email, using the before mentioned unique order code, and your payment info’s, and we'll wire back the amount for the missing goodies.

SHIPPING – GERMANY:

Calculation based on the weight of your order; the weight of each article is calculated in the online store

- upto 500 gram = 4,30 euro
- upto 1000 gram = 6,30 euro
- up to 10 kg = 8,30 euro
- up to 20 kg = 13,10 euro
- up to 30 kg = 17 euro

SHIPPING to the countries in Europe with the following ISO country codes: BE,BG,CY,DK,EE,FI,FR,GR,HU,IE,IT,LV,LT,LU,MT,MC,NL,AT,PL,PT,RO,SI,SK,ES,CZ,GB,SE

Calculation based on the weight of your order; the weight of each article is calculated in the online store,

- upto 500 gram = 6,70 euro
- upto 1000 gram = 11 euro
- 1 to 2 kg = 13,50 euro
- 2 to 5 kg = 18,10 euro
- 5 to 10 kg = 24,20 euro
- 10 to 20 kg = 36,30 euro
- 20 to 30 kg = 48 euro

SHIPPING - REST WORLD / ALL OTHER COUNTRIES (listed Countries with ISO codes: AL,AD,AN,AR,AM,AW,AU,BS,BH,BB,BY,BM,BO,BA,BR,BN,CA,CH,CL,CN,CO,CK,CR,CU,DO,DZ,EC,EG,FK,FO,FJ,GE,GI,GL,GD,HK,HR,IS,IN,ID,IL,JM,
JP,KR,KY,LI,MK,MY,MV,MX,MD,NZ,NO,PE,PH,PR,RE,RU,SM,SG,ZA,TW,TH,UA,US,VA,YU,QA,PY,PA,OM,SR,SA,TR,VN,UY,AE

* if your country is NOT listed, than please do send your order via email to the GSR Music HQ, incl. your name and address and phone number.

Calculation based on the weight of your order; the weight of each article is calculated in the online store

- upto 500 gram = 6 euro
- upto 1000 gram = 10 euro
- 1 to 2 kg = 15,-- euro
- 2 to 5 kg = 30 euro
- 5 to 10 kg = 40 euro
- 10 to 20 kg = 60 euro

HOW TO PAY

OPTION 1.
- FAST, QUICK AND EFFICIENT: PAYPAL
* use www.paypal.com
* our account: gsrmusic.pm@gmail.com

* please mention at all times the unique order code which you received in our confirmation email.
* paid through paypal before 15.00 CET = shipped same day (Tuesday - Wednesday - Thursday and Friday)
* to cover the Paypal expenses, we will charge you 4% on top of the total incl. shipping.
* orders paid by Paypal will only be shipped as GSR receives the email from Paypal, that your payment has been confirmed.

OPTION 2.
- CHEAP & SAFE BANKTRANSFER
* no fees or expenses will be added, as long as you make sure that your bank does not deduct any of such from the total amount to be received by us.
* please mention at all times the unique order code which you received in our confirmation email.
* orders paid by bank transfer will only be shipped as GSR sees the payment in the online banking systems from GSR's bank relations. There is absolutely no need that you send us any paymentproofs without us asking for it.
* orders paid by bank transfer will be shipped the same day (Tuesday - Wednesday - Thursday and Friday) when the payment reflects in the online banking systems from GSR's bank relations.

A. GERMAN CLIENTS ONLY!/NUR FÜR DEUTSCH KUNDEN:
bezahlen per Überweisung:
bank: SPARKASSE KREFELD, BLZ: 32050000 // Konto: 0000314211 // Kontoinhaber; Theo Coumans, Niederkrüchten

B. ALL OTHER COUNTRIES BANKTRANSFERS:
please use:
Iban: DE55 3205 0000 0000 3142 11
Bic: SPKRDE33XXX
Name accountholder: Theo Coumans

OPTION 3.
- IN CASH -
* we can only accept bank notes; NO COINS please
* send your cash, EURO ONLY!, well hidden in an envelope to:
Name: GSR Entertainment
Address: An de Beek 32 - 1 OG
Zipcode & City: 41372 Niederkrüchten - Elmpt
country: Germany

* we strongly advise to do this in a registered letter!
* no extra fees charged to you
* this way of paying is at all times for 100% at your own risk!

LAST BUT NOT LEAST.... Our satisfied client policy!
* when your payment is in, but due to circumstances we aren't able to send all what you've ordered, we will notify you by email, and send out the same day whatever is available. If you don't react on that email, we will send the rest as soon as we possibly can, at OUR expenses. Until the shipment of the last bit, you have at all times the possibility to cancel the items for which we notified you that they weren't available.
* we try to email you when the order has been shipped, but due to the high amount of orders, we cannot assure such communication at all times. You are free at all times of course to send an email for information about the status. All our Merchandise is made by professional companies in Europe.
Used trademarks are, a.o.: Fruit of the Loom - Gildan.
Before it will be shipped to you, we always check everything, to be sure that you get the best possible quality!
However:
* Textile colors might be slightly different; there is absolutely nothing to do about that. It can never be a reason to return any received orders.
* Sizes are (when available) S - M - L - XL - XXL, which can be considered as "European Standards". If you receive another size as ordered, you have the right to return that item at our expenses. If you ordered a certain size, you receive that specific size from us, but when you try it at home it doesn’t please you how it fits, you can email us to change it, but that will be at all times for your own expenses.

* Cooling off period: The “cooling off” period is a period you have as an online consumer in which to make up your mind if you want the goods or not. By law, you have seven working days from the date of receipt of the goods in which you can cancel the contract. If you want to use this opportunity to cancel your order, please be sure you notifie us by email within 7 days after reception of the goods, including the orderinformation, ordercode and invoicenumber. Once agreed upon by us, we will send you the instructions how to return the goods, which has to be done within 5 workingdays after you received our ok by email. Once we received these goods back from you, we will refund the orderamount, excl. all shipment expenses, as they reflect on our invoice and/or made by you to return the goods.
Unless there is an agreement between the supplier and the consumer, the right to cancel via the “cooling-off” period does not apply to:
Audio/video recordings when unsealed/opened by the consumer.
You should take good care of the products until such time as you decide whether you want them or not. Goods returned under the “cooling-off” period should be in a reasonable condition and should not have been abused by the consumer. If any clothing goods have been used, washed or damaged, they will NOT be accepted to return, and NO refund will be done.

* Privacy Notice: All personal info which we receive from you before, during or after placing (an) order(s), will be handled strictly confident and only for GSR Music.

* Communication: we try to reply as soon as we can, and mostly within 24 hours. However, it can be possible that we are not in the office because of "outdoor" obligations such as touring and or festival participation. In such situation our reply can take upto 5 days. If this is too long for you, you can always call (+49)(0)2163 499 7194

If at any times there are complaints or whatever about the order; email us please... we are there to solve the problems. Keeping the dialogue between you and us going, leads always to a satisfying solution.
Thank you.

The GSR Music team!


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